Effective alarm response services

across Chester

When your security alarm is triggered in the middle of the night, your alarm company will need to make contact with someone from your company to visit the site, inspect the premises, and reset the alarm. While traditionally, this role was given to a member of the team, nowadays responsible companies delegate the job to trusted security professionals, thereby protecting their employees from entering a potentially dangerous situation.

At Marpol Security, we provide alarm response solutions for companies throughout Chester, including those in Bache, Blacon, Boughton, Curzon Park, Hoole, Queens Park, Saltney, Westminster Park, and beyond.


As Chester’s leading provider of alarm response solutions, we have much to offer companies in and around the city. Here are some of the services we provide:

Rapid alarm response team

When your security alarm company makes contact with us to advise of a triggered alarm, we can have somebody at your property within minutes. We operate mobile patrol units around the Chester area, who are available on a 24/7 basis. They are fully-trained and licensed security professionals, who act as first point of contact for the alarm company.

Securing and resetting

Our alarm response officer performs a full check of the building, inside and out, looking for any indication of what triggered the alarm. This make include signs of forced entry or other physical damage, as well as any CCTV footage, if you have such a system in place. Should the doors or windows have been broken, they will arrange for an emergency locksmith or glazier to come out and secure the building. Only once they are satisfied the premises are clear, will they reset the alarm and lock up.

Detailed reporting

Whatever the reason for being called out, our alarm response officer will draw up a detailed report. This will incorporate their own findings along with statements from any witnesses or emergency services that may have been called out. Their report will be passed to the team here at Marpol Security, so we can determine any weaknesses in the current security arrangements and pass on our recommendations to you.


For a professional alarm response solution in Chester, contact Marpol Security today. Call us on 0808 562 7765, or email us on, to arrange a free consultation with one of our expert security professionals.