Effective alarm response services

across the West Midlands

When an alarm goes off at one of your business properties, you need somebody who is able to attend the premises at any time of the day or night. Historically, this always used to be a member of staff, but that is rarely the case these days. Attending on a triggered security alarm could potentially put that person at risk. It’s no wonder so many companies prefer to delegate that responsibility to a security professionals.

At Marpol Security our alarm response teams work for businesses of every size across the West Midlands. This includes clients based in Staffordshire, Warwickshire, Shropshire, Herefordshire, and Worcestershire.


As the West Midlands’s leading provider of alarm response solutions, we have much to offer companies in the region. Here are some of the services we provide:

Rapid alarm response team

When you instruct us as your alarm response team, we see to it that we are named as the first point of contact when an alarm is triggered. Our details are passed onto the local emergency services, as well as your alarm system provider. Since our alarm response operatives are part of our mobile patrol unit, we can guarantee their attendance at your property within minutes of being contacted.

Securing and resetting

Upon attending your property, our alarm response officers’ first job is determine the cause of the tripped alarm. Once they have done so, they will survey the entire scene, performing a thorough inspection for signs of loss or damage. If the local police are also in attendance, our alarm response officers will liaise with them as representatives of your company. Once the situation has been resolved, the team will make sure your premises are secure and that the alarm has been reset.

Detailed reporting

Our alarm response officers compile a detailed report every time they are called upon to attend your property. This includes false alarms and system glitches, as well as more serious incidents. If their investigation identifies a particular security concern or weakness, we will include our recommendations for improvement.


For a professional alarm response solution in the West Midlands, contact Marpol Security today. Call us on 0808 562 7765, or email us on, to arrange a free consultation with one of our expert security professionals.