Effective alarm response services

across the North East

When a security alarm goes off at your property somebody should be on the scene representing the company. By choosing one of our alarm response packages, you can delegate that responsibility to a fully-licensed and trained security professional.

At Marpol Security we deliver efficient alarm response solutions to all sizes of business across the North East. Our clients throughout Northumberland, County Durham, Tyne and Wear, and Cleveland (including Teesside, Wearside, and Tyneside) sleep more soundly, knowing we have them covered.


As the North East’s leading provider of alarm response solutions, we have much to offer companies in the region. Here are some of the services we provide:

Rapid alarm response team

Our alarm response officers are informed of any alarm trigger the moment it takes place. We normally include them as part of our mobile patrol units, who cover your local area throughout the day and night. Being on the move, they are able to provide an immediate response, arriving at your business premises within minutes of being alerted. This often puts them first at the scene, ahead of any police presence.

Securing and resetting

The first consideration for our alarm response officers upon attending the scene is to determine what tripped the alarm. Once they have established this, our trained security professionals will assess the situation and determine any damage or loss incurred. If the police have also attended the scene, they will assist them in compiling their report. After the situation has settled down, they will see to it that the building has been secured and the alarm reset. This may involve instructing a locksmith or boarding up the windows, in the event of a physical break-in to the property.

Detailed reporting

When an alarm has been tripped – whatever the cause of it – it’s important to assess the situation and see where improvements can be made. Every time they are called out, our alarm response officers will detail the circumstances of the triggering and produce a detailed report for the team here at Marpol. Based on their findings, we may recommend relevant changes to you security package.


For a professional alarm response solution in the North East, contact Marpol Security today. Call us on 0808 562 7765, or email us on, to arrange a free consultation with one of our expert security professionals.