Essential key holding and response services

across Chester

At first glance, key-holders perform a similar role to that of alarm response officers. While this is broadly true, key holding covers a broader range of events. Essentially, their role is to attend any form of emergency at your commercial building, providing access to police, fire department, and other emergency workers. They also act as independent observers, compiling a detailed report for your management team and insurers.

Marpol Security offers key holding services to businesses throughout Chester, including those in Bache, Blacon, Boughton, Curzon Park, Hoole, Queens Park, Saltney, Westminster Park, and beyond.


As Chester’s leading provider of key holding services, we have much to offer companies in and around the city. Here are some of the services we provide:

Triggered alarms

Should any kind of alarm be triggered at your property – be it a security alarm or fire alarm – our key holder will be the alarm company’s first point of contact. They form part of our local mobile patrols, meaning they are always operating in the immediate area and can be at your premises within minutes of being called out.

Emergency call-outs

In addition to your alarm companies, our key holder contact details are also passed onto the local emergency services. Whether there is a break in, a fire, a bomb threat, or any other emergency situation, our key holder will be on the scene to grant access and liaise with the emergency services.

Detailed reports

Whatever the reason for being called out, our key holders will compile and submit a detailed record of events. This will be comprised mainly of their own observations, together with statements from the alarm company, emergency services, and any witnesses to the event. This report is submitted to us in the first instance, so we can determine any improvements that could be made to your existing security package. Once this is done we will forward it to your management team for your consideration.


For reliable key holding solutions in Chester, contact Marpol Security today. Call us on 0808 562 7765, or email us on, to arrange a free consultation with one of our expert security professionals.