Essential key holding and response services

across Merseyside

While it shares similarities with our alarm response role, key holding has a slightly broader remit. Whatever kind of emergency might occur at your workplace – be it a break-in, fire, or anything else – our key holder will act as the first point of contact. They can be reached by the alarm company, the emergency services, and even our own remote monitoring unit.

Here at Marpol Security, we supply key holding staff to companies across Merseyside. Businesses as far from one another as Liverpool, Sefton, Bootle, Southport, Knowsley, Huyton, St Helens, the Wirral, Wallasey, Birkenhead, and beyond can all benefit from our effective key holder packages.


As Merseyside’s leading provider of key holding services, we have much to offer companies in the county. Here are some of the services we provide:

Triggered alarms

A common reason for our key holder to attend is when an alarm is triggered at your place of work. Since our mobile patrols are the first point of contact for the alarm company, the key holder can be at your property within minutes of the alarm being raised. Once there, they will liaise with any police on the scene before compiling a detailed report of the incident.

Emergency call-outs

As well as alarm companies, our key holders act as the first point of contact for other interested parties. These include the local police and fire departments, who can reach our mobile patrols in the event of an emergency – be it a fire, break-in, bomb threat or something altogether different. Whatever the reason for the call-out, our key holder will be there within minutes to grant access to any emergency services staff.

Detailed reports

Precision is crucial to maintaining a successful security package. Once the scene has been cleared, our key holders will compile a detailed report concerning the nature of the incident. This will include their own findings as well as those of the police and any other emergency services. This report is passed to our management team to help us identify any risks and make recommendations to improve your arrangements. Once agreed, it will be forwarded onto you for your consideration.


For reliable key holding solutions in Merseyside, contact Marpol Security today. Call us on 0808 562 7765, or email us on, to arrange a free consultation with one of our expert security professionals.