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Lock & Key is a 26-bed boutique hotel set within a Grade-II listed Georgian townhouse in the heart of Liverpool city centre. Known for offering a unique blend of luxury and personalised service, Lock & Key provides guests with a stylish and comfortable retreat that combines modern amenities with historic charm. The hotel has built a reputation for attention to detail and a commitment to creating memorable guest experiences, making it a premier choice for travellers seeking an intimate, high-end stay.
Client
Lock & KeyProject Length
3+ Years
THE BRIEF
Lock & Key required a dependable security partner to maintain the safety and comfort of their guests while supporting their high service standards. Located in a lively area of Merseyside, the hotel needed around-the-clock security support to protect guests, staff, and property. Marpol Security was brought on to provide a complete security solution, including Concierge Services, Guarding, and Rapid Response, ensuring an experience that aligned with the hotel’s premium brand.
“
Marpol’s concierge staff, who also provide their locking and unlocking service, have always provided a professional and friendly service to our hotel guests. They are an integral part of our business and give both the management and our clientele reassurance that they are in safe hands!
Andrew Spencer
Lock & Key Hotel
THE SOLUTION
Marpol Security crafted a bespoke security plan for Lock & Key, combining dedicated Concierge Services with professional Guarding and Rapid Response capabilities. Concierge staff were trained to provide a welcoming yet vigilant presence, assisting guests while closely monitoring site activities. Guarding staff offered an additional layer of protection by patrolling the hotel premises, ready to intervene when needed. Marpol’s Rapid Response team ensured that any security incidents were managed quickly and discreetly, minimising disruption and ensuring guest safety at all times.
THE RESULT
Since implementing Marpol’s comprehensive security services, Lock & Key’s reputation for high service standards has been further strengthened, with guests feeling assured by the presence of a responsive, professional security team. Marpol’s integrated approach has enabled Lock & Key to focus on delivering exceptional hospitality, confident that their security needs are expertly managed. This partnership has supported Lock & Key in maintaining its standing as a secure, welcoming destination for visitors looking for a unique experience in Liverpool.
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